Salesforce Health Cloud – Summer ’24 Edition: Have you heard of AI? / Blogs / Perficient

The Summer ‘24 release preview is out and will be generally available by mid-June! The latest release from Salesforce brings critical feature improvements for our friends in the Healthcare & Life Sciences (HLS) industry.  Of course, the hot topic in Tech over the last year has been Artificial Intelligence (AI). As Salesforce continues to beef up its AI offerings, the HLS industry using Health Cloud will reap the benefits of new and improved generative AI features that make a substantial difference in your day-to-day operations. AI and other critical improvements in the Summer ’24 release will save your organization time and money, and, most importantly, drive tangible improvements in the quality of care you can provide your patients.

What is Salesforce Health Cloud?

“Built on the world’s #1 AI CRM, Health Cloud is the trusted, connected platform for healthcare. By bringing together clinical and nonclinical data in one place with actionable intelligence, Health Cloud helps you collaborate efficiently, deliver personalized care, and automate health operations.”

With that, let’s dive into the goodies coming soon to a Salesforce org near you!

AI, Engines, and Understanding your Data

• Generative AI for Assessments allows you to streamline the process of analyzing and creating relevant questions from detailed forms and documents.  Pulling critical information from historical patient records with the click of a button turns a labor-intensive and costly process into a quick and easy task. It produces comprehensive screening questions that directly impact the quality of care.
• The Improved Business Rules Engine will help you save time by reducing the administrative clicks required to add or update business logic.  This allows you to pivot quicker and enable critical business process changes faster and with less overhead.
• As your practice grows, so does your data!  The improved Data Processing Engine grows with you and allows for massive amounts of data to be processed efficiently.  This translates directly to improved speed of service for your employees and patients.
• Segmentation insights on the new Patient Segmentation dashboard enables you to optimize, and be strategic about, your resource allocation by understanding and identifying high-risk patients.

Other Important Updates

• Intelligent Appointment Management can better handle complex multi-step scheduling processes, allowing you to create a series of related appointments at once and easily handles re-scheduling based on Provider or Patient needs.
• Criteria-Based Search & Filter on Experience Sites combined with dynamic layout result cards for easy scanning of important details makes locating a provider easier than ever!
• A new integration with Milliman Care Guidelines (MCG) provides access to industry-standard care guidelines that enable you to make informed decisions, easily administer MCG-based assessments to create personalized care plans, and even take advantage of suggestions based on MCG guidelines.

As always, this is just the tip of the iceberg for what Salesforce Health Cloud can do for your organization, and with 3 releases each year they are always innovating and improving!  Access the full set of release notes here.

At Perficient, our Salesforce practice is completely focused on you and empowering your organization to take advantage of these tools. So if you are looking for an advantage to drive operational efficiency, improve patient outcomes, and ultimately deliver higher-quality care, consider Salesforce Health Cloud with Strategy and Implementation provided by the experts at Perficient!

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